Effective date: 10 October 2023
Introduction:
According the Protection of Personal Information Act 4 of 2013, it is mandatory to inform customers how their data will be collected, stored and protected. In this document, you will find the necessary information to inform you of all of the above. Protecting your information is of the utmost importance to us.
Overview:
- Does this Privacy Notice apply to you?
- What Personal Information does the Air Spring Supply Company collect?
- Does the Air Spring Supply Company use cookies?
- Why does the Air Spring Supply Company process Personal Information?
- Who has access to your Personal Information?
- How long will the Air Spring Supply Company process your Personal Information?
- What measures does the Air Spring Supply Company take to protect your Personal Information?
- Where does the Air Spring Supply Company store or transfer your Personal Information?
- What rights can you exercise in relation to your Personal Information?
- What if I have other questions or complaints?
- Will there be updates to this Privacy Notice?
- Does this Privacy Policy apply to you?
This Privacy Policy applies to you if you are a customer of the Air Spring Supply Company, existing or new, a supplier of the Air Spring Supply Company, or if you contact the Air Spring Supply Company, for instance, by visiting our website, including (sub)pages, using social media or if you receive emails from the Air Spring Supply company. Our website is aimed at the general audience, and is not intended for a person under the age of 18. We do not collect information from any person under the age of 18. Should you be under the age of 18 and want to use our services, please rely on a parent or guardian to assist you.
- What Personal Information does the Air Spring Supply Company collect?
In the course of the business activities of the Air Spring Supply Company, and in providing the products, we will need to process personal information. Without your personal information, we will not be able to provide you with these products. We collect the following information.
- Contact information such as your name, address, cellphone number, and e-mail address.
- Identification information.
- Banking details for the purposes of purchasing any of our products.
- Information relating to the shipment of your products.
- User and preference related information such as complaints, product amounts, and history of purchases.
- Does the Air Spring Supply Company use cookies?
Yes, we use cookies and similar technologies on our website for the purposes of metrics and analytics. Cookies assist us, and third parties to analyze your visits to our websites.
- Why does the Air Spring Supply Company process personal information?
The Air Spring Supply Company processes personal information for the purposes of providing the best service and delivering the product to you as quickly as possible. We also process personal information for legal purposes.
Where applicable your permission will be asked before processing your information. Your information may be shared with a third-party such as our courier company, should that be necessary.
- Who has access to your personal information?
The Air Spring Supply Company will share your personal information with third-parties only if, and when, necessary. Your information may be shared with our courier company, should that be necessary, furthermore, as needed, employees may have access to your personal information as needed for the purposes of conducting business. Moreover, if and when required by law, your personal information may be shared with the relevant party as required by court order.
- How long will the Air Spring Supply Company retain and process your data?
As per regulation, the Air Spring Supply Company will not retain or process your information longer than necessary. Should you wish for us to no longer retain and process your personal information, you are within your rights to reach out to us and request for this data to be destroyed.
- What measures does the Air Spring Supply Company take to secure this information?
At the Air Spring Supply Company, we take every measure to ensure that your personal information is securely stored, and has limited people able to access this information.
- Where does the Air Spring Supply Company store and transfer your information?
Air spring supply stores your information in a secure place on a secure server. We also have a secure area in the building that stores any printed information.
- What rights can you exercise in relation to your personal information?
Based on the law applicable to the use of your Personal Information, you have rights in relation to your Personal Information. Note that we will have to balance your rights and your request to exercise them against our rights and obligations to process your Personal Information and to protect the rights and freedoms of others. A number of the rights you have in relation to your Personal Information, are explained below:
Right of access:
You are entitled to a copy of the Personal Information we hold about you and to learn details about how we use it. Your Personal Information will usually be provided to you digitally. We may require you to prove your identity before providing the requested information.
Right to rectification:
We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you believe this is not the case, you have the right to request that any incomplete or inaccurate Personal Information that we process about you is amended.
Right to erasure:
You have the right to ask us to erase your Personal Information, for example where the Personal Information is no longer necessary for the original purpose for which they were collected, where Personal Information has become obsolete or where you withdraw your consent to the grounds on which data is processed. However, this will need to be balanced against other factors. For example, we may not be able comply with your request due to certain legal or regulatory obligations.
Right to restriction of processing:
You are entitled to ask us to (temporarily) stop using your Personal Information, for example where you think that the Personal Information we hold about you may be inaccurate or where you think that we no longer need to use your Personal Information.
Right to data portability:
You may have the right to ask that we transfer Personal Information that you have provided to us to a third party of your choice. This right can only be exercised when you have provided the Personal Information to us, and when we are processing that data by automated means on the basis of your consent or in order to perform our obligations under a contract with you.
Right to object:
You have the right to object to processing which is based on our legitimate interests. You may also ask us to stop using your Personal Information for marketing purposes at any time, and if you do so, The Air Spring Supply Company will immediately cease to use your Personal Information. For other purposes based on our legitimate interests, we will no longer process the Personal Information on that basis when you file an objection, unless we have a compelling legitimate ground for the processing. Note, however, that we may not be able to provide certain services or benefits if we are unable to process the necessary Personal Information for that purpose.
Rights relating to automated decision-making:
You have the right not to be subjected to a decision based solely on automated decision-making, including profiling, which produces legal effects concerning you or similarly significantly affects you. If you have been subject to an automated decision and do not agree with the outcome, you can contact us using the details below and ask us to review the decision.
Right to withdraw consent:
We may ask for your consent to process your Personal Information in specific cases. When we do this, you have the right to withdraw your consent at any time. The Air Spring Supply Company will stop the further processing as soon as possible after the withdrawal of your consent. However, this does not affect the lawfulness of the processing before consent was withdrawn.
Please email us at infojhb@assc.co.za should you want to exercise any of these rights.
- What if I have any questions or complaints?
Should you have any questions or complaints, please do not hesitate to contact us on 011 397 6390 or just send us an email at infojhb@assc.co.za
- Will there be updates to this Privacy Notice?
There may be updates to the privacy policy from time to time, should that be the case, we will request acknowledgement and agreement to the policy again.
